Refund policy

You have the right to withdraw from this contract within 30 days. The withdrawal period is 30 days from the day on which you or a third party named by you has taken possession of the goods.
Orders already in transit cannot be cancelled.

To exercise your right of withdrawal, you must inform us (Piecarté, Holtwiesenweg 9a, 33154 Salzkotten, info@piecarte.com) by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you. If you have chosen a delivery method other than the least expensive standard delivery offered by us, these delivery costs will not be reimbursed. The reimbursement will be made without undue delay and at the latest within 14 days from the day on which the returned goods have been received by us. For this reimbursement, we will use the same payment method that you used for the original transaction.

You must return the goods without undue delay and in any event no later than 7 days from the day on which you inform us of the withdrawal from this contract to us (Piecarté, Holtwiesenweg 9a, 33154 Salzkotten).

We do not accept returns that have been sent back directly without prior notification. Addresses shown on the package are not accepted as return addresses. Returned packages without an authorized return address will not be refunded.

The deadline is met if the goods are dispatched before the end of the 7-day period.
You bear the direct cost of returning the goods and are liable for any loss in value of the goods. For soiled goods, we charge a fee depending on the level of soiling, at least €10. Damaged products are excluded from exchange!